User Tests
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User Test #1
Wireframe Prototype
Task
Complete the main flow: Get a Bike
Time to COmplete the task
~2 min
User Profile
35, Male, Sofia Resident
Graphic Designer | Active Biker
Successes:
- No assistance needed
- Every step passed on the first attempt
Problems:
- No Availability icon is confusing
- Reservation expiry time is unclear
- Payment rules are unclear
User Test #2
High Fidelity Prototype
Task
Complete the main flow: Get a Bike
Time to COmplete the task
less than 3 min
User Profile
27, Female, Sofia Resident
Front-Ender | Not a Biker
Successes:
- Sliding to reserve is clear enough - worked out instantly
- Availability is clear enough
Problems:
- User expects functional input fields
- User expects faster prototype response
- User expects pagination indicator to be fully functional
- User expects pinch zoom to be functional
User Test #3
High Fidelity Prototype
Task
Complete the main flow: Get a Bike
Time to COmplete the task
~6 min
User Profile
30, Male, Sofia Resident
Financial Officer | Casual Biker
Successes:
- Sliding to reserve is clear enough - worked out in 12 sec
- Availability is clear enough
Problems:
- User expects functional input fields
- User finds it hard to visualize the test situation and connect scanning bike's QR-code with unlocking the bike
- User struggles with prototype's slow response
User Test #4
High Fidelity Prototype
Task
- Complete the main flow: Get a Bike
- Secondary flow: Add a Payment Method
Time to COmplete the task
- Get a Bike: ~3 min
- Add a Payment Method: ~1 min
User Profile
30, Male, Sofia Resident
Designer | Not a Biker
Successes:
- Sliding to reserve is clear enough - worked out instantly
- Availability is clear enough
Problems:
- User struggles with non-functional input fields in the prototype
- User expects to be able to drag the map of the prototype
User Test #5
High Fidelity Prototype
Task
- Complete the main flow: Get a Bike
- Secondary flow: Return the Bike
Time to COmplete the task
- Get a Bike: ~3 min
- Add a Payment Method: ~1 min
User Profile
29, Female, Sofia Resident
Traffic Engineer | Not a Biker
Successes:
- Sliding to reserve is clear enough - worked out instantly
- Availability is clear enough
Problems:
- User struggles with non-functional input fields in the prototype
- User expects to be able to drag the map of the prototype