User Tests


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User Test #1

Wireframe Prototype

Task

Complete the main flow: Get a Bike

Time to COmplete the task

~2 min

User Profile

35, Male, Sofia Resident
Graphic Designer | Active Biker

Successes:

  • No assistance needed
  • Every step passed on the first attempt

Problems:

  • No Availability icon is confusing
  • Reservation expiry time is unclear
  • Payment rules are unclear

User Test #2

High Fidelity Prototype

Task

Complete the main flow: Get a Bike

Time to COmplete the task

less than 3 min

User Profile

27, Female, Sofia Resident
Front-Ender | Not a Biker

Successes:

  • Sliding to reserve is clear enough - worked out instantly
  • Availability is clear enough

Problems:

  • User expects functional input fields
  • User expects faster prototype response
  • User expects pagination indicator to be fully functional
  • User expects pinch zoom to be functional

User Test #3

High Fidelity Prototype

Task

Complete the main flow: Get a Bike

Time to COmplete the task

~6 min

User Profile

30, Male, Sofia Resident
Financial Officer | Casual Biker

Successes:

  • Sliding to reserve is clear enough - worked out in 12 sec
  • Availability is clear enough

Problems:

  • User expects functional input fields
  • User finds it hard to visualize the test situation and connect scanning bike's QR-code with unlocking the bike
  • User struggles with prototype's slow response

User Test #4

High Fidelity Prototype

Task

  • Complete the main flow: Get a Bike
  • Secondary flow: Add a Payment Method

Time to COmplete the task

  • Get a Bike: ~3 min
  • Add a Payment Method: ~1 min

User Profile

30, Male, Sofia Resident
Designer | Not a Biker

Successes:

  • Sliding to reserve is clear enough - worked out instantly
  • Availability is clear enough

Problems:

  • User struggles with non-functional input fields in the prototype
  • User expects to be able to drag the map of the prototype

User Test #5

High Fidelity Prototype

Task

  • Complete the main flow: Get a Bike
  • Secondary flow: Return the Bike

Time to COmplete the task

  • Get a Bike: ~3 min
  • Add a Payment Method: ~1 min

User Profile

29, Female, Sofia Resident
Traffic Engineer | Not a Biker

Successes:

  • Sliding to reserve is clear enough - worked out instantly
  • Availability is clear enough

Problems:

  • User struggles with non-functional input fields in the prototype
  • User expects to be able to drag the map of the prototype